booking Terms & Conditions
Casa Fuzetta is a very special and rather magical place. It has extraordinary potential to help you find balance and joy. We want everyone here whether friend, guest or member of staff to share in and contribute to the magic. If for any reason, we feel the house and you are not an appropriate fit, we reserve the right to decline your booking.
We ask for a 50% non-refundable deposit to secure the dates (unless the booking is 12months or more before the intended arrival date in which case the initial deposit will reduce to 25% with a further 25% due no later than nine months before arrival) and the balance of the rental fee to be paid 8 weeks before arrival. All deposits and other payments relating the rental of the house will be non-refundable in any circumstances, including without limitation in the event of travel to or within Portugal and/or access to Casa Fuzetta being restricted because of COVID19 (or any other pandemic or other cause out of our control). Any other amendments will be at the discretion of the Owner.
All bookings are on a non-cancellation basis save by the Owner for rentals taking place from 1.1.2024 onwards in the exceptional event that the Bank of Portugal's forecast rate of consumer price inflation for 2023 and/or 2024 rises to above 10% per annum. In such circumstances, the Owner reserves the right to ask you to agree to a proportionate increase in the rental fee for your booking. Should you decide not agree to this and/or we do not reach agreement on a revised price, the Owner reserves the right to cancel your booking, subject to the proviso that this right will be exercised no later than nine months prior to the first day of your booking, so that you have time to find an alternative venue. Of course, in such exceptional circumstances, the Owner will offer you a full and immediate refund of any deposit monies previously received from you for this cancelled booking. Such payment will be in full and final settlement of any claim you may have in connection with the cancellation.
In view of the above, please remember not to book flights earlier than nine months before the first day of your rental.
Our prices per night includes local sales tax at 6%. Prices may need to be revised in the event of a change to the local sales tax rate. Formal receipts will be shared as a matter of course. Please note that in the event a local tourism tax is introduced in Olhao, this will not be included in the price and will need to be paid by you in addition and collected separately. UPDATE 24.4.2023 - News reports today indicate Olhao is about to introduce a tourism tax of 1€ per person per night in “winter” and 2€ per person per night in “summer”. We're waiting on the Olhao town hall to confirm further details.
Please remember to renew and check the terms of your travel insurance cover and encourage your guests to do so too. We shall not be responsible for any losses or costs you may incur in relation to travel to Olhao that may have to be cancelled or postponed, or indeed extended because of Covid or otherwise. We will endeavour to keep you appraised of local Covid rules and contingency solutions in case anyone contracts Covid during your stay with us. However, with the rules locally and internationally changing on a frequent basis, we would stress that as between you and us, it is your responsibility to check what rules apply to your group and to ensure adherence to such rules. At the time of writing, Visit Portugal shares guidance on rules in Portugal: https://www.visitportugal.com/en/content/covid-19-measures-implemented-portugal
We reserve the right to require a security deposit against potential damage equal to 20% of the rental fee to be provided 1 week before arrival. **please note Weddings and Events may require different terms
In most circumstances we will require payment of the rental fee by euro bank transfer and the security deposit to be provided by bank transfer or in cash. We will advise you by email within 5 working days of your departure if we consider we should call upon the security deposit (in full or in part). Of course, we would hope that any issues could be resolved before your departure.
Extras should be settled locally before departure, in most cases directly with the suppliers. (Please note that few will have credit card facilities and therefore will prefer payment in cash.)
We reserve the right to ask you to leave straight away (without refund) if we consider any of the House Rules (see below) have been disrespected.
We will not be liable to any guest for any loss damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury caused by our negligence or that of our staff. This is not intended to affect any mandatory rights you have under local law that we cannot legally restrict or exclude.
House Rules
We try to keep rules to a minimum. We trust that those invited into our home will respect that it is just that – and will look after it as their own. Should anyone prove disrespectful to the house or the house staff, we reserve the right to ask you to leave straight away (without refund).
Because there are spaces around the house which could be dangerous for young children, we will not accept a booking for guests wishing to bring children under 8 years old. Babies that have not yet started walking or crawling by the time of their stay are welcome. Please note however that as our children are now strapping teenagers, we are not set up with cots, high chairs or the other needs of little ones.
We would also advise that the house isn’t suitable for guests with mobility issues. The house has a great many stairs!
Well behaved pets may be welcome but only by prior agreement.
We ask for no smoking anywhere in the house (including the terraces)
In respect to our neighbours, we ask that no one uses the pool or the pool terrace after 10pm and that no one jumps into the pool at any time. Wet neighbours are unhappy neighbours!
And with an eye on health & safety, please do not to take glasses up to the terrace. There are good quality melamine glasses available in the pool bar and jugs available in the kitchen.
Also, whilst guests are welcome to take glasses, mugs and plates to their rooms, please return them to the kitchen and pop them in the dishwasher**. Otherwise, the allocation of house team time will all go on clearing dirty dishes and there will be no time for anything else! And no one wants an infestation of ants, or worse… **Please note that some of the glasses are antique and need to be washed by hand. We would also be grateful if you would use the coasters available, to help protect the antique furniture.
The house has been wired to provide wifi throughout. You are welcome to use it liberally in your rooms but in keeping with the idea that this is a place to be inspired through conversation, creativity and new experiences, we would ask you not to use phones and laptops on the terraces or in the other common areas. And in the hope we can encourage you to a full digital detox, please note that there are no televisions. (On request, we can set up a home cinema in the library for special movie night! You bring the ipad and download your choice of movie…)
Because we are located in the heart of the old town, noise is a delicate issue. We ask you to be mindful of the noise being made both within the house (no loud music after 11pm please) and when arriving and leaving, particularly if late at night. The house is not suitable for stag or hen parties. If you wish to host an event at the house or to undertake a photo shoot, please get in touch so that we can discuss arrangements and agree specific terms & conditions.
The house has 12 bedrooms accommodating a maximum of 24 people. We do not accept or have capacity for additional beds.
We assume you will agree with your guests what images or other recording of your stay at the house may be taken and shared on social media (or otherwise). Our staff have been asked to adhere to the strictest confidentiality standards.
If you are coming at a time of year when the nights may be chilly, lighting the fireplace on the kitchen terrace and snuggling up in the blankets we have available may be enough to help stretch the season... Please let the house team if you would like to use the bbq and/or one of the fireplaces. They will be happy to lay the fires for you. Please note that for the fireplaces you should start with a small amount of wood and build up slowly and that for the bbq, only charcoal should be used. The house team can help you. Both the bbq and the fireplaces will need the extractors to be turned on and kept on until the fire is fully extinguished. Failure to do so may lead to the smoke alarms going off in the middle of the night. Please ensure no fires or candles are left unattended - for obvious reasons!
For the warm sunny days, when sun-cream is essential, please shower before going in the pool and if using P20, please be careful as it stains terribly (microcement bathroom vanities and bed/bath linens in particular).
The rental of the house includes a change of bath towels on day 4 if staying for 7 nights, and on day 3 if staying for 5 nights. One beach towel per person for 7 nights is also included. The bed linen will be fresh on arrival. If you are staying for more than 7 nights, the bed linen will be changed on day 7. You are very welcome to use the LaEva organic skincare products made available in your bathrooms. Please do not take the bottles with you - they're pretty heavy! We have avoided putting locks on cupboards, because we prefer a relationship of trust. However, we reserve the right to charge additional fees if people help themselves …
No guest should use, ingest, possess or distribute illegal drugs or other substances or engage in other conduct which would bring Casa Fuzetta into disrepute.
We reserve the right to ask you to leave straight away (without refund) if we consider any of these house rules to have been disrespected. The person making the booking will be responsible for the behaviour of their guests and any damage they may cause.
At the end of your stay, please ensure that the house is in the same condition as you found it on arrival and that all items borrowed have been returned to the place from which they were taken; in particular, the kitchen should be left clean and tidy, dishes and glasses cleaned and put away, bins empty, perishable foods thrown out.
Any wet or damp towels should be taken to the laundry on the ground floor and not left on beds!
Extras should be settled locally before departure, in most cases directly with the suppliers. (Please note that few will have credit card facilities and therefore will prefer payment in cash.)
We will not be liable to any guest for any loss damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury caused by our negligence or that of our staff. This is not intended to affect any mandatory rights you have under local law that we cannot legally restrict or exclude.
COMPLAINTS
Should you have any complaints about your experience at Casa Fuzetta or about this Site, please email casafuzetta@gmail.com. You will also find a formal complaints book ”Livro de reclamações” at the house in which you can log your complaint in writing or you can access the digital ”Livro de reclamações” by following this link. We will endeavour to respond and resolve any issues as quickly as possible.
Casa Fuzetta is promoted and rented by Tara Donovan as a personal business activity . Her Portuguese Fiscal Number is 282189173 (registered address: Casa Fuzetta, Travessa Heliodoro Salgado 7, 8700-558 Olhao, Portugal). Alojamento local registration number:44554/AL
DISPUTES
In the event of any dispute between you and us concerning these Terms, the laws of England and Wales will apply. If you wish to take court proceedings against us, you should do so within England and Wales, except to the extent that applicable law in your country of residence requires mandatory application of another law and/or jurisdiction and/or language and such requirement cannot lawfully be excluded under these Terms in which case such law and/or jurisdiction and/or language shall apply, as far as legally required.